Public Opinion, Polling and Public Policy 
Robert Blendon, Sc.D.
Department of Health Policy and Management
Harvard School of Public Health

Research on Consumer Satisfaction, Trust, and Experiences with Care 
Ty Borders, Ph.D.
Department of Health Policy and Management
University of Arkansas for Medical Sciences

Logic and Methods of Health Services Research 
Shoou-Yih Daniel Lee, Ph.D.
Gillings School of Public Health
University of North Carolina

Introduction to Health Services Research
Maureen Smith, M.D., Ph.D., M.P.H.
Program in Population Health
University of Wisconsin-Madison